3 Quick Facts About Field Service Management
Managing a team of service technicians is no easy task. If anything, it can be pretty complex because there are just way too many variables involved. It takes an incredible amount of time, organization and precision to attempt to get things right and even then, problems can arise.
A lot of these tasks were controlled and monitored by human labour, which of course, can also lead to human error. Miscommunication, incomplete or incorrect data caused delays and chaos. Time was wasted in trying to rectify many situations.
Now, with FSM technology, much of these earlier problems have been virtually eliminated and improved the situation for many companies. Let’s have a closer look at field service management software and technology.
1. Keeping Track Is Simple
All aspects of field operations can be kept in track using FSM. This includes things as diverse as costumer portals, inventory management, scheduling and vehicle tracking and of course, much more. Managing everything is simple as well, as it uses a cloud-based portal. So, if field technicians are out on the job, the information can be accessed by using a mobile device, so it is also very convenient.
Everyone can be updated with changes in real time, including technicians, so if there are any issues, customers can be informed immediately of any changes as well as the progression of the project. Interaction between managers, staff and customers has improved by leaps and bounds, thanks to FSM technology.
2. Improved Management Efficiency
For managers in the past, managing a field service team was like walking in a minefield! There were so many complications and opportunities for things to go wrong causing huge headaches for the management team. Facing many problems with each having to be dealt with immediately proved to be near impossible. After all, multitasking is one thing but someone cannot be in three places at the same time.
Yet, in such adversity, they were still expected to try and sort out the problems as best they could to make it easier for their team to help customers. It took a lot of time and energy and caused a lot of stress as well. Communication slowed down which means that reaction time slowed down as well. Now, with mobile capabilities and FSM solutions, managers have improved their efficiency.
3. Working Intelligently
One of the many things FSM technology has done is to get the most out of resources available and brought about a more intelligent way for everyone to work. This means it has also led to cutting costs and saving money. One would expect that the complex issues is where it makes a difference but even with simpler tasks and operations, FSM technology can implement changes in order to work intelligently and save as well.
Many industries, no matter how diverse, can benefit with the use of FSM technology and these include the shipping industry, construction and engineering industry, telecommunication as well as the health care industry. Ultimately though, when all is said and done, it is all really about the customer. Their experience should be enhanced and should be pleasant, with no disruption or problems for them. With FSM technology, this can be achieved.